{"id":6894,"date":"2016-03-28T21:59:46","date_gmt":"2016-03-29T01:59:46","guid":{"rendered":"http:\/\/progressions.prsa.org\/?p=6894"},"modified":"2018-08-11T12:42:31","modified_gmt":"2018-08-11T16:42:31","slug":"hire-for-attitude-and-train-for-skill-national-assembly-recap","status":"publish","type":"post","link":"https:\/\/progressions.prsa.org\/index.php\/2016\/03\/28\/hire-for-attitude-and-train-for-skill-national-assembly-recap\/","title":{"rendered":"Hire for Attitude and Train for Skill [National Assembly Recap]"},"content":{"rendered":"<figure id=\"attachment_6895\" aria-describedby=\"caption-attachment-6895\" style=\"width: 300px\" class=\"wp-caption alignright\"><a href=\"http:\/\/progressions.prsa.org\/wp-content\/uploads\/2016\/03\/IMG_5908.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-6895\" src=\"http:\/\/progressions.prsa.org\/wp-content\/uploads\/2016\/03\/IMG_5908.jpeg\" alt=\"Frattarole with King in Austin at the PRSSA 2016 National Assembly.\" width=\"300\" height=\"533\" srcset=\"https:\/\/progressions.prsa.org\/wp-content\/uploads\/2016\/03\/IMG_5908.jpeg 360w, https:\/\/progressions.prsa.org\/wp-content\/uploads\/2016\/03\/IMG_5908-169x300.jpeg 169w, https:\/\/progressions.prsa.org\/wp-content\/uploads\/2016\/03\/IMG_5908-56x100.jpeg 56w, https:\/\/progressions.prsa.org\/wp-content\/uploads\/2016\/03\/IMG_5908-113x200.jpeg 113w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><figcaption id=\"caption-attachment-6895\" class=\"wp-caption-text\">Frattarole with King in Austin at the PRSSA 2016 National Assembly.<\/figcaption><\/figure>\n<p><b>Event: <\/b><span style=\"font-weight: 400;\">PRSSA 2016 National Assembly Friday Keynote<\/span><\/p>\n<p><b>Presenter: <\/b><span style=\"font-weight: 400;\">Brandy King, Southwest Airlines, \u201cCommunications Director\u201d<\/span><\/p>\n<p><b>Recap:<\/b><span style=\"font-weight: 400;\"> Brandy King double majored in political science and communication at Texas State University, and started her career as a TV producer for a television station in Dallas. She did not originally study or practice public relations. She currently is a mom of three boys and claims to be an \u201caverage\u201d dancer. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">At a very young age, King learned the value of job stability and became confident in the communication industry. Going outside of her comfort zone, King decided to explore public relations and applied for a job at Southwest Airlines. As the communications director, King focuses on communicating to internal and external audiences. She strives to provide the best customer service among all other airlines. In the beginning of her career at Southwest, social media was not present. Now employees monitor social media and the conversations people are having on different social media platforms 24\/7.<\/span><\/p>\n<p><b>Takeaways:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Southwest hires employees for attitude and trains them for skill.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Southwest hires employees who live the \u201cSouthwest way:\u201d\u00a0<\/span>A servant\u2019s heart and leadership, a<span style=\"font-weight: 400;\">\u00a0warrior\u2019s spirit and a<\/span><span style=\"line-height: 1.5;\">\u00a0fun loving attitude.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Internal customer care is key: every milestone for employees is celebrated and taken care of, which is extremely important to being successful.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Conversation between customers and employees is important to success.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Employee communication, public relations and social media are all the same at Southwest; they do not use the word \u201cmarketing.\u201d<\/span><\/li>\n<\/ul>\n<p>\u2014<\/p>\n<p><i><span style=\"font-weight: 400;\">Elizabeth Frattarole is the social engagement chair of the PRSSA Chapter at West Virginia University. She is a junior studying strategic communications with an emphasis in public relations. You can follow Elizabeth on Twitter <\/span><\/i><a href=\"https:\/\/twitter.com\/efrattarole\"><i><span style=\"font-weight: 400;\">@EFrattarole<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> or connect with her on<\/span><\/i><a href=\"http:\/\/www.linkedin.com\/in\/elizabeth-frattarole-918783b0\"> <i><span style=\"font-weight: 400;\">LinkedIn.<\/span><\/i><\/a><\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Event: PRSSA 2016 National Assembly Friday Keynote Presenter: Brandy King, Southwest Airlines, \u201cCommunications Director\u201d Recap: Brandy King double majored in political science and communication at Texas State University, and started her career as a TV producer for a television station in Dallas. She did not originally study or practice public relations. She currently is a mom of three boys and [&hellip;]<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[2895],"tags":[331,2128,76,401,2484,2223,40,340,260,2129],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/progressions.prsa.org\/index.php\/wp-json\/wp\/v2\/posts\/6894"}],"collection":[{"href":"https:\/\/progressions.prsa.org\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/progressions.prsa.org\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/progressions.prsa.org\/index.php\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/progressions.prsa.org\/index.php\/wp-json\/wp\/v2\/comments?post=6894"}],"version-history":[{"count":2,"href":"https:\/\/progressions.prsa.org\/index.php\/wp-json\/wp\/v2\/posts\/6894\/revisions"}],"predecessor-version":[{"id":6898,"href":"https:\/\/progressions.prsa.org\/index.php\/wp-json\/wp\/v2\/posts\/6894\/revisions\/6898"}],"wp:attachment":[{"href":"https:\/\/progressions.prsa.org\/index.php\/wp-json\/wp\/v2\/media?parent=6894"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/progressions.prsa.org\/index.php\/wp-json\/wp\/v2\/categories?post=6894"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/progressions.prsa.org\/index.php\/wp-json\/wp\/v2\/tags?post=6894"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}